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Gluru AI to Remedy IT Service Management
migration service

Smooth , no special knowledge or coding required. A complete Gluru AI to Remedy IT Service Management data migration instrument.

More details

Your best tool for Gluru AI to Remedy IT Service Management data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Simply choose what data you need to migrate and set off with the transition right away.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target system and enjoy the miracle happening.
Record completion
Transfer your help desk info in full to make sure that no ticket has lost vital customer service information.
Automated migration

Worried that you’ll need advanced skills to migrate your info? Don’t be as we made sure that our tool interface simple to use as it can possibly be.

Attach the platforms, select records, click ok, and the migration is ready!

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure untouched.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is priority

You data is key which is why we created a method that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

Record mapping

Select information that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select just about everything you might ever need.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Outside of producing great customer support services, we always want to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are continuously making great strides to improve the core experience.


Reasons to use Help Desk Migration to switch from Gluru AI to Remedy IT Service Management

Castle gates

Strong safety of your records

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the data end up in the right places in Remedy IT Service Management.

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Sustained relation between object and people

When migrating your data from Gluru AI to Remedy IT Service Management we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Gluru AI to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Gluru AI to Remedy IT Service Management work

  • Prepare

    Sign-up and go to our migration service.

  • Connect Gluru AI

    Opt and connect your Gluru AI service desk with HDM.

  • Connect Remedy IT Service Management

    Give the right to access your Remedy IT Service Management account.

  • Describe your business needs

    Let us know what components of your migration you would like to fine-tune

  • Get your preferences estimated

    We will analyze your application and send you with a total price and a scope of work.

  • Migrate from Gluru AI to Remedy IT Service Management everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Remedy IT Service Management import

Our staff would be more than happy to run a custom migration if you have particular needs.
Get a price estimation

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