Gemini import
in a few clicks

Without devs, delays and hustle. With help of robust data import wizard.

Safe and Secure

Your passwords as well as data are safe with us and will be used for import solely.

Fast & Furious

It will take you no longer than 15 minutes to set up the import to Gemini and start the test data transfer.

All Data Import

HDM is capable of importing all major record types and fields you need, exactly to places you want them to be.

Why import data to Gemini
utilizing Help Desk Migration?

Security first

We don't disclose any of your personal information with third parties, as well as meticulously protect it, so not a thing gets lost or stolen.

User-friendly wizard to setup import

Our service was built to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Alternative and powerful field mapping

Only Help Desk Migration make it easier to instantly transition custom fields, as well as map their destination.

Preserved relations between objects and people

All tickets will be imported to Gemini with their respective agents, contacts, and attachments, thereby, saving the record of customers' requests.

Objects you may import to Gemini

Help Desk Objects

Tickets

with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles

with images and attachments
Categories
Companies
Folders

Import data to Gemini in six simple steps

Prepare

Register and go to our migration wizard.
Connect source Help Desk

Select and link your source support desk with HDM.
Connect Gemini

Grant access to your Gemini account.
Explain your requirements

Let us know exactly what components of your migration you wish to adjust
Get your requirements estimated

We shall analyze your application and get back to you with a total price and a scope of tasks.
Import to Gemini everything

Transfer all your customer service records in a single push.

We keep all data secure

We take safety very seriously and have established a comprehensive set of practices , technologies , and policies to help ensure your data is protected.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Gemini

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, than you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, than you have 15 knowledge base records.