Gemini import
in a few clicks

Without devs, delays and hustle. With help of robust data import wizard.

Gemini import tool you’ve been looking for

Now, there’s no need to bother about any help desk import issues. Total platform to platform migration with HDM swift and hassle-free.

Save time & money

Affordable price, a faster transfer to the new platform, and no need to develop the migration method. All with HDM.

Simple migration course

Simply get the customer info ready for migration ahead of time and begin moving your data. No need to fiddle with anything.

Key custom records aside

Whether it is for conformity reasons, or convenience, transfer your historical data to the new tool to keep up with customers easier.

Automated method

Only the smallest preparations are to get done on your side. We already wrote the migration method.

All you have to do is prepare your system import preferences and you’re ready to start.

Data relationship integrity

All your customer records will move complete and whole. From sender and receiver info to attachments and signatures, all data is intact.

The same goes for the help desk and CSV data. As a result, you get your exact information.

Data security

All the passwords you provide during the migration process are not saved. Only authorized staff can get access to your profiles or help desk dashboards.

All your info is under solid protection from the outside world.

Mapping records

Decide what piece of info will migrate to your new platform yourself.

During the data migration, you can specify what records to leave behind and what will move.

Ease of use

The whole process was intentionally designed to let users to complete the migration themselves.

It’s not necessary to have special skills or exceptional knowledge, just follow the shown hints.

Great customer service

Our main goal is to make our service as enjoyable to you as possible, as evident by G2. We always aim for high-level service and proper assistance.

Regardless of the way you contact us, we are always ready to resolve your migration queries.

Why import data to Gemini utilizing Help Desk Migration?

Security first

We don't disclose any of your personal information with third parties, as well as meticulously protect it, so not a thing gets lost or stolen.

User-friendly wizard to setup import

Our service was built to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Alternative and powerful field mapping

Only Help Desk Migration make it easier to instantly transition custom fields, as well as map their destination.

Preserved relations between objects and people

All tickets will be imported to Gemini with their respective agents, contacts, and attachments, thereby, saving the record of customers' requests.

Objects you may import to Gemini

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Gemini in six simple steps

Prepare

In the target help desk, create profiles for your agents and custom ticket fields. When done, go to Migration Wizard and start the Gemini import.
Connect source Help Desk

Choose your current help desk from the list and fill out the form to allow our migration tool fetch the data.
Link Gemini

Once you've selected your data source, connect our service with your Gemini to allow the import
Choose objects

Choose the information that you need to migrate and specify the mapping of ticket fields, both standard, and custom.
Import limited amount of data

Run a free demo to find out how your migration to Gemini will look like and verify that the data translates accordingly
Import to Gemini everything

Once everything's tested, pick a good time when most of your clients are offline and launch the Full Data Migration.

We keep all data secure

We take safety very seriously and have established a comprehensive set of practices , technologies , and policies to help ensure your data is protected.

Read our security guide

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Gemini

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

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Phone

Select how you want to proceed

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Option #1: fully automated process

Automated data migration

According to the platforms you've selected, you can migrate:

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Option #2: Tailored to meet your needs

Customized data migration

Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.

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What kind of customization do you need?

Please describe your needs as detailed as possible

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We'll get back to you as soon as we have the estimate ready.

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Voice of the buyers

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