FuseDesk to Vivocha
migration service

Smooth, no special expertise or programming required. A complete FuseDesk to Vivocha data migration instrument.

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Your best tool for FuseDesk to Vivocha data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Simply pick what data you need to migrate and set off with the transition immediately.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target solution and enjoy the miracle happening.
Record completion
Transfer your help desk info in full to ensure that no ticket has lost essential customer service information.
Automated migration

Worried that you’ll have to use advanced skills to migrate your info? Don’t be as we made sure that our tool interface simple to use as it can possibly be.

Attach the platforms, pick records, click ok, and the migration is ready!

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their prior connections untouched.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will arrive how you expected.

Data safety is priority

You data is everything which is why we created a tool that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

You’re in charge

Manage your customer data with our internal data mapper. Choose what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Simple & effective

In only a few buttons to press you will be able to select what goes where, when it starts, and how.

Our tech engineers took user experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Good service first

Apart from producing great customer support services, we always strive to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are always putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from FuseDesk to Vivocha

Castle gates

Strong safety of your records

The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields, thus helping you to be sure that the data end up in the right places in Vivocha.

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Sustained relation between object and people

When migrating your data from FuseDesk to Vivocha we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from FuseDesk to Vivocha

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from FuseDesk to Vivocha work

  • Prepare

    Sign-up and go to our migration wizard.

  • Connect FuseDesk

    Choose and connect your FuseDesk service desk with HDM.

  • Connect Vivocha

    Give the right to access your Vivocha account.

  • Explain your business needs

    Let us know what elements of your migration you would like to fine-tune

  • Have your preferences estimated

    We shall research your application and get back to you with a price and a scope of tasks.

  • Migrate from FuseDesk to Vivocha all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Vivocha import

Our staff would be more than happy to run a customized migration if you have specific requirements.
Get a price estimation

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