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FuseDesk to SolarWinds Service Desk (Samanage)
migration service

Trouble-free , no special expertise or coding required. A complete FuseDesk to SolarWinds Service Desk (Samanage) data migration tool.

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The best FuseDesk to SolarWinds Service Desk (Samanage) tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Just pick what data you need to move and start the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the new solution and enjoy the magic happening.
Data completion
Migrate your help desk data in full to ensure that no ticket is missing vital customer service information.
Simple and easy process

You don’t have to bother about coding or constantly watch each piece of info moved.

Just link your source and target, tick what you want to migrate and let the Migration Wizard deal with the rest for you.

Data dependency

Your information comes complete and we mean it.

Every email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your information is behind thick walls. Not even all our team members have access to your credentials or records.

You may rest assured that with HDM no hacker attacks are possible.

You’re in control

Take complete control of your information with our internal data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Guided migration

If you are new to data migrations, worry not. Helpful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service provider, we aim to propose the best possible migration tool. However, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from FuseDesk to SolarWinds Service Desk (Samanage)

Castle gates

Strong security of your data

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up in the right places in SolarWinds Service Desk (Samanage).

Next

When migrating your records from FuseDesk to SolarWinds Service Desk (Samanage) we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from FuseDesk to SolarWinds Service Desk (Samanage)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from FuseDesk to SolarWinds Service Desk (Samanage) work

  • Get ready

    Start by setting up Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from FuseDesk to SolarWinds Service Desk (Samanage).

  • Fill out the form with requested credentials to make it possible for our data migration tool to retrieve records from your current help desk.

  • Connect SolarWinds Service Desk (Samanage)

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be moved according to your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to SolarWinds Service Desk (Samanage) all data

    Once everything's tested, determine a quiet time with the least load on the support staff and begin migrating from FuseDesk to SolarWinds Service Desk (Samanage).

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your SolarWinds Service Desk (Samanage) import

Our team would be more than happy to run a customized migration in case you have particular requirements.
Get a price estimation

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