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FuseDesk to EBC Group
migration service

Effortless , no special skill set or programming required. A complete FuseDesk to EBC Group data migration tool.

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Your best tool for FuseDesk to EBC Group data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Simply decide on customer info you need to migrate and start the transition when comfortable.
Simple transition process
No tech expertise required. Just select what data will go to the target platform and observe the miracle happening.
Record structure maintenance
Move your help desk info in full to ensure that no ticket is missing vital customer support details.
Easy process

You don’t have to bother about scripting or constantly watch each piece of info transferred.

Just link your source and target, tick what you need to take to a new database and let the system do the rest for you.

Data maintenance

Your customer info comes unite , you can take our word.

Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind impenetrable walls. Not even all our team members can see your credentials or records.

You may rest assured that with HDM no data breaches will take place.

You control the process

Take complete control of your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press it will be possible to pick what goes where, when it goes, and how.

Our software took customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer priority

As a data import service supplier, we aim to propose the most effective migration tool. Yet, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from FuseDesk to EBC Group

Castle gates

Strong privacy of your records

The migration is conducted over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the data end up being in the right destinations in EBC Group.

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Retained relation between object and people

When migrating your data from FuseDesk to EBC Group we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from FuseDesk to EBC Group

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from FuseDesk to EBC Group work

  • Prepare

    Sign-up and go to our migration wizard.

  • Opt and link your FuseDesk support desk with HDM.

  • Connect EBC Group

    Grant the right to access your EBC Group account.

  • Detail your business needs

    Let us know what aspects of your migration you would like to adjust

  • Get your needs estimated

    We shall research your case and send you with a cost and a scope of work.

  • Migrate from FuseDesk to EBC Group everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your EBC Group import

Our staff would be more than happy to perform a customized migration in case you have particular demands.
Get a price estimation

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