Front to SMART SERVICE DESK ITSM
migration service

Effortless , no special know how or coding required. A complete Front to SMART SERVICE DESK ITSM data migration software.

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Your best tool for Front to SMART SERVICE DESK ITSM data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Simply pick what data you need to move and start the transition right away.
Effortless transition process
No special expertise needed. Just choose what data will go to the target solution and enjoy the magic happening.
Record structure maintenance
Migrate your help desk info in full to make sure that no ticket is missing vital customer service details.
Automated migration

Worried that you’ll need special skills to migrate your info? Worry not as we made sure that our tool simple to use as possible.

Attach the help desks, pick data, click ok, and you’re done!

Data maintenance

Your information comes unite and we mean it.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind impenetrable walls. Not even all our team members have see your credentials or records.

You may be sure that with HDM no data breaches will take place.

You control the process

Manage your information with our in-app data mapper. Select what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a couple of buttons to press you will be able to select what goes where, when it goes, and how.

Our developers took customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer priority

As a data import service provider, we strive to propose the best possible migration tool. However, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Front to SMART SERVICE DESK ITSM

Castle gates

Strong security of your records

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right destinations in SMART SERVICE DESK ITSM.

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Maintained connection between object and people

When migrating your data from Front to SMART SERVICE DESK ITSM we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Front to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Front to SMART SERVICE DESK ITSM work

  • Prepare

    Sign-up and go to our migration service.

  • Choose and connect your Front support desk with HDM.

  • Connect SMART SERVICE DESK ITSM

    Grant the right to access your SMART SERVICE DESK ITSM account.

  • Express your business needs

    Let us know what components of your migration you want to adjust

  • Have your requirements estimated

    We'll research your case and send you with a cost and a scope of work.

  • Migrate from Front to SMART SERVICE DESK ITSM everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your SMART SERVICE DESK ITSM import

Our staff would be more than happy to perform a custom migration in case you have particular requirements.
Get a price estimation

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