Front to ((OTRS)) Community Edition
migration service

Extremely easy , no special know how or coding required. A complete Front to ((OTRS)) Community Edition data migration software.

More details

The best Front to ((OTRS)) Community Edition tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Just pick customer info you need to transfer and set off with the transition right away.
Effortless transition process
No special expertise needed. Just choose what data will go to the new solution and observe the wonders happening.
Data structure maintenance
Migrate your help desk info in full to make sure that no ticket is missing critical customer support information.
Effortless process

No need to worry about coding or constantly control each piece of info transferred.

Just attach both platforms, tick what you need to take to a new database and allow the tool do the remainder.

Intact connections

From sender information to phone number connection, your entire database will keep their initial data structure intact.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will arrive where you expected.

Security is priority

You data is key which is why we developed a tool that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

You’re in control

Take complete control of your customer data with our internal data mapping solution. Select what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a couple of clicks you will be able to pick the data arrangement, when it starts, and in what order.

Our software took user experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service first

Apart from producing great customer support services, we always aim to improve our customer service.

As a company, we want you to experience best possible service, which is why we are constantly putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to migrate data from Front to ((OTRS)) Community Edition

Castle gates

Strong security of your records

The migration is carried out over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the records end up being in the right places in ((OTRS)) Community Edition.

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Maintained association between object and people

When migrating your records from Front to ((OTRS)) Community Edition we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Front to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Front to ((OTRS)) Community Edition work

  • Get ready

    Start with creating Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from Front to ((OTRS)) Community Edition.

  • Complete the form with necessary credentials to permit our data migration tool to retrieve records from your current help desk.

  • Connect ((OTRS)) Community Edition

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Choose the data you need to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition everything

    When everything's tested out, determine a quiet time with the minimal load on the support staff and begin migrating from Front to ((OTRS)) Community Edition.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your ((OTRS)) Community Edition import

Our team would be more than happy to perform a custom migration in case you have special requirements.
Get a price estimation

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