Front to Eptica Entreprise Suite
migration service

Effortless , no special skill set or coding required. A complete Front to Eptica Entreprise Suite data migration tool.

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Your best tool for Front to Eptica Entreprise Suite data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Just pick customer info you need to migrate and start the transition when comfortable.
Easy transition process
No specific expertise needed. Just select what data will go to the new solution and observe the miracle happening.
Record structure maintenance
Transfer your help desk info in full to make sure that no ticket is missing essential customer service details.
Effortless procedure

You don’t have to bother about coding or continuously watch each piece of info moved.

Just attach your source and target, pick what you need to migrate and allow the tool do the rest for you.

Data maintenance

Your information comes complete and we mean it.

Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind impenetrable walls. Not even all our staff members have see your passwords or records.

You may be sure that with HDM no hacker attacks will take place.

You control the process

Manage your information with our internal data mapper. Pick what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Efficient out-of-the-box solution

In just a couple of clicks you will be able to pick the data arrangement, when it goes, and how.

Our developers considered customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Customer priority

As a data import service provider, we aim to offer the best possible migration tool. Yet, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Front to Eptica Entreprise Suite

Castle gates

Strong safety of your records

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the records end up in the right destinations in Eptica Entreprise Suite.

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When migrating your data from Front to Eptica Entreprise Suite we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Front to Eptica Entreprise Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Front to Eptica Entreprise Suite work

  • Prepare

    Sign-up and go to our migration tool.

  • Select and connect your Front support desk with HDM.

  • Grant the right to access your Eptica Entreprise Suite account.

  • Express your needs

    Let us know what elements of your migration you wish to fine-tune

  • Have your needs estimated

    We will research your application and send you with a the overall cost and a scope of tasks.

  • Migrate from Front to Eptica Entreprise Suite all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Eptica Entreprise Suite import

Our staff would be more than happy to perform a custom migration in case you have specific requirements.
Get a price estimation

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