Front to eGain Suite
migration service

Effortless , no special knowledge or programming required. A complete Front to eGain Suite data migration instrument.

More details

Your best tool for Front to eGain Suite data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Simply choose the records you need to transfer and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the target system and see the wonders happening.
Record completion
Move your help desk info in full to ensure that no ticket has lost critical customer support details.
Easy process

No need to worry about scripting or continuously control each record transferred.

Just link both platforms, pick what you want to take to a new database and let the Migration Wizard do the remainder.

From sender information to phone number connection, all you records will keep their initial data structure maintained.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will be waiting for you where you left it.

Security is paramount

Information is key which is why we designed a tool that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

Record mapping

Choose information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might ever need.

Guided migration

If this is your first migration, don’t worry. Useful and intuitive on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Except providing great customer service, we always strive to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are constantly making great strides to enhance the core experience.


Reasons to use Help Desk Migration to switch from Front to eGain Suite

Castle gates

Strong privacy of your records

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the data end up being in the right destinations in eGain Suite.

Next

Retained connectivity between object and people

When migrating your data from Front to eGain Suite we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Front to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Front to eGain Suite work

  • Prepare

    Sign-up and go to our migration wizard.

  • Connect Front

    Opt and link your Front support desk with HDM.

  • Connect eGain Suite

    Give the right to access your eGain Suite account.

  • Explain your needs

    Let us understand precisely what aspects of your migration you wish to tweak

  • Get your needs estimated

    We shall research your application and get back to you with a cost and a scope of work.

  • Migrate from Front to eGain Suite everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your eGain Suite import

Our staff would be more than happy to run a customized migration if you have special needs.
Get a price estimation

Blog Articles You Might Find Useful

The Enterprise Data Migration Checklist to Switch Help Desks

Businesses keep moving into the new landscape with vast volumes of data that overload every enterprise. And the need to keep that data under control…

Picking the Best Help Desk Software for a Small Business

There was a time when the amount of help desk solutions was not only scarce but those that were available weren’t exactly hot stuff. But…

CRM or Help Desk — What’s the Difference Anyway?

The modern business structure splits into two these days. One is team CRM and the other is team Help Desk. “But why the divide? Aren’t…

Book a Call
cancel
%s
— %s