Freshservice to VCC Live
migration service

Smooth , no special expertise or coding required. A complete Freshservice to VCC Live data migration tool.

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Your best tool for Freshservice to VCC Live data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Just pick the records you need to transfer and start the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the new solution and see the wonders happening.
Record completion
Migrate your help desk info in full to make certain that no ticket has lost vital customer service information.
Automated migration

Worried that you’ll need advanced skills to move your info? Don’t be as we made sure that our tool simple to use as it can possibly be.

Link the help desks, select records, click ok, and the migration is ready!

From sender information to phone number connection, your entire database will keep their previous connections maintained.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will arrive where you left it.

Security is priority

You data is everything which is why we designed a system that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

You control the process

Take complete control of your customer data with our internal data mapper. Pick what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and intuitive on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Outside of producing great customer support services, we always want to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are constantly putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to switch from Freshservice to VCC Live

Castle gates

Strong security of your records

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the records end up in the right places in VCC Live.

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Maintained connection between object and people

When migrating your data from Freshservice to VCC Live we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshservice to VCC Live

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshservice to VCC Live work

  • Prepare

    Sign-up and go to our migration service.

  • Connect Freshservice

    Select and connect your Freshservice service desk with HDM.

  • Connect VCC Live

    Grant the right to access your VCC Live account.

  • Outline your needs

    Let us know exactly what parts of your migration you would like to modify

  • Have your needs estimated

    We'll analyze your application and send you with a price and a scope of work.

  • Migrate from Freshservice to VCC Live everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your VCC Live import

Our staff would be more than happy to run a personalized migration if you have particular requirements.
Get a price estimation

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