Freshservice to UseResponse
migration service

Effortless , no special know how or programming required. A complete Freshservice to UseResponse data migration instrument.

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Your best tool for Freshservice to UseResponse data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Simply decide on what data you need to transfer and set off with the transition right away.
Easy transition process
No specific expertise required. Just pick what data will go to the target platform and enjoy the wonders happening.
Record structure maintenance
Transfer your help desk records in full to ensure that no ticket has lost essential customer support details.
Automated migration

Scared that you’ll have to use advanced skills to migrate your customer service data? Worry not as we ensured that our tool interface accessible as it can possibly be.

Connect the platforms, select records, click ok, and you’re done!

Data maintenance

Your customer info migrates unite , you can take our word.

Each email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our staff members can see your passwords or other information.

You may be sure that with HDM no data breaches are possible.

You’re in charge

Manage your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, don’t worry. Useful and insightful on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a data import service supplier, we work to offer the most effective migration tool. However, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Freshservice to UseResponse

Castle gates

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right destinations in UseResponse.

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Sustained association between object and people

When migrating your data from Freshservice to UseResponse we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshservice to UseResponse

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshservice to UseResponse work

  • Prepare

    Start off by setting up Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from Freshservice to UseResponse.

  • Connect Freshservice

    Complete the form with required credentials to permit our data migration tool to access data from your current help desk.

  • Connect UseResponse

    Do the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the data you want to migrate and set the ticket fields mapping, so the data could be moved in line with your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to UseResponse everything

    Once everything's tested out, choose a quiet time with the least load on the support department and begin migrating from Freshservice to UseResponse.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your UseResponse import

Our staff would be more than happy to perform a customized migration if you have specific demands.
Get a price estimation

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