Freshservice to UserEcho
migration service

Smooth , no special expertise or programming required. A complete Freshservice to UserEcho data migration tool.

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Your best tool for Freshservice to UserEcho data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Simply choose the records you need to transfer and set off with the transition right away.
Easy migration
No specific knowledge or skill required. Just select what data will go to the target system and see the wonders happening.
Record completion
Transfer your help desk data in full to make certain that no ticket has lost critical customer service details.
Easy process

No need to worry about coding or continuously control each piece of info moved.

Just link your source and target, choose what you want to migrate and allow the system deal with the remainder.

Data dependency

Your customer info migrates unite and we mean it.

Each email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our employees have see your passwords or other information.

You can be certain with HDM no data breaches are possible.

You’re in charge

Manage your information with our in-app data mapper. Pick what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Guided migration

If this is your first migration, don’t worry. Useful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service supplier, we aim to deliver the best possible migration tool. Nevertheless, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Freshservice to UserEcho

Castle gates

Strong safety of your data

The migration is carried out over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right destinations in UserEcho.

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Sustained relation between object and people

When migrating your data from Freshservice to UserEcho we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshservice to UserEcho

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshservice to UserEcho work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect Freshservice

    Choose and connect your Freshservice support desk with HDM.

  • Give access to your UserEcho account.

  • Explain your business needs

    Let us know exactly what components of your migration you wish to tweak

  • Have your needs estimated

    We shall research your application and get back to you with a price and a scope of tasks.

  • Migrate from Freshservice to UserEcho everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your UserEcho import

Our staff would be more than happy to run a personalized migration if you have special needs.
Get a price estimation

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