Freshservice to uCare Help Desk
migration service

Trouble-free , no special know how or coding required. A complete Freshservice to uCare Help Desk data migration tool.

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The best Freshservice to uCare Help Desk tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply pick the records you need to transfer and start the transition when comfortable.
Effortless transition process
No special expertise needed. Just select what data will go to the target solution and see the wonders happening.
Data structure maintenance
Migrate your help desk info in full to ensure that no ticket has lost vital customer support information.
Effortless procedure

You don’t have to bother about coding or constantly watch each record transferred.

Just link your source and target, tick what you want to take to a new database and allow the system deal with the rest for you.

Data maintenance

Your information migrates unite , you can take our word.

Every email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our team members can access to your credentials or records.

You may rest assured that with HDM no data breaches are possible.

Data mapping

Choose data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to select anything you might ever need.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and intuitive on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service provider, we aim to propose the most effective migration tool. Nevertheless, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Freshservice to uCare Help Desk

Castle gates

Strong security of your records

The migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you make sure that the data end up being in the right places in uCare Help Desk.

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Maintained association between object and people

When migrating your records from Freshservice to uCare Help Desk we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshservice to uCare Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshservice to uCare Help Desk work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect Freshservice

    Opt and link your Freshservice service desk with HDM.

  • Connect uCare Help Desk

    Grant the right to access your uCare Help Desk account.

  • Detail your requirements

    Let us know exactly what components of your migration you want to fine-tune

  • Have your needs estimated

    We'll analyze your case and send you with a cost and a scope of work.

  • Migrate from Freshservice to uCare Help Desk everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your uCare Help Desk import

Our team would be more than happy to perform a customized migration if you have particular requirements.
Get a price estimation

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