96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Freshservice to TOPdesk
migration service

Extremely easy , no special expertise or programming required. A complete Freshservice to TOPdesk data migration software.

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Risk-free and Reliable
Your passwords along with records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to begin the the migration.
Optimal & Precise
We've handled all key peculiarities of various helpdesks to let you accurately and efficiently migrate large volumes of information

Why you should use Help Desk Migration to switch from Freshservice to TOPdesk

Strong privacy of your information

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your support service to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right destinations in TOPdesk.

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Retained connection between object and people

When migrating your records from Freshservice to TOPdesk we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Freshservice to TOPdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

In what way does data migration from Freshservice to TOPdesk work

  • Get ready

    Start off by preparing Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from Freshservice to TOPdesk.

  • Connect Freshservice

    Fill out the form with required credentials to permit our data migration tool to fetch information from your current help desk.

  • Connect TOPdesk

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be migrated based upon your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to TOPdesk everything

    When everything's tested, find a quiet time with the minimal load on the support staff and begin migrating from Freshservice to TOPdesk.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Have any questions?
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Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your TOPdesk import

Our team would be more than happy to run a personalized migration in case you have particular requirements.
Get a price estimation

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Help Desk Migration service


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