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Freshservice to TOPdesk
migration service

Extremely easy , no special expertise or programming required. A complete Freshservice to TOPdesk data migration software.

More details

The best Freshservice to TOPdesk tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Just pick customer info you need to move and start the transition right away.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the new solution and observe the magic happening.
Data completion
Move your help desk records in full to make certain that no ticket is missing vital customer support details.
Effortless process

No need to worry about coding or continuously watch each record transferred.

Just attach your source and target, pick what you need to take to a new database and let the Migration Wizard do the remainder.

Data dependency

Your customer data comes complete , you can take our word.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind thick walls. Not even all our team members can see your credentials or records.

You may be certain with HDM no hacker attacks are possible.

Record mapping

Pick records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might actually need.

Simple & effective

In only a couple of clicks you will be able to pick what goes where, when it goes, and how.

Our tech engineers considered user experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a migration service supplier, we strive to propose the most effective migration tool. Yet, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Freshservice to TOPdesk

Castle gates

Strong privacy of your information

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right destinations in TOPdesk.

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Retained connection between object and people

When migrating your records from Freshservice to TOPdesk we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshservice to TOPdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshservice to TOPdesk work

  • Get ready

    Start off by preparing Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from Freshservice to TOPdesk.

  • Connect Freshservice

    Fill out the form with required credentials to permit our data migration tool to fetch information from your current help desk.

  • Connect TOPdesk

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be migrated based upon your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to TOPdesk everything

    When everything's tested, find a quiet time with the minimal load on the support staff and begin migrating from Freshservice to TOPdesk.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your TOPdesk import

Our team would be more than happy to run a personalized migration in case you have particular requirements.
Get a price estimation

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