Freshservice to Sugester
migration service

Trouble-free , no special knowledge or coding required. A complete Freshservice to Sugester data migration software.

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The best Freshservice to Sugester tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Simply pick the records you need to migrate and set off with the transition right away.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the target solution and see the miracle happening.
Data completion
Migrate your help desk data in full to make sure that no ticket is missing essential customer support information.
Automated tool

Afraid that you’ll need special skills to migrate your customer service data? Don’t be as we ensured that our tool interface simple to use as it can possibly be.

Link the help desks, select data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their previous connections maintained.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will be waiting for you how you left it.

Data safety is paramount

Information is everything which is why we designed a tool that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.

Record mapping

Select records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select just about everything you might actually need.

Simple & effective

In just a couple of buttons to press you will be able to choose the data arrangement, when it starts, and how.

Our tech engineers considered customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Great service first

Outside of providing great customer service, we always strive to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to improve the core experience.


Why you should use Help Desk Migration to switch from Freshservice to Sugester

Castle gates

Strong security of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right places in Sugester.

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Maintained connection between object and people

When migrating your records from Freshservice to Sugester we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshservice to Sugester

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshservice to Sugester work

  • Get ready

    Sign up and go to our migration tool.

  • Choose and link your Freshservice service desk with HDM.

  • Give the right to access your Sugester account.

  • Explain your needs

    Let us know exactly what elements of your migration you want to adjust

  • Have your needs estimated

    We shall analyze your application and send you with a price range and a scope of tasks.

  • Migrate from Freshservice to Sugester everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Sugester import

Our team would be more than happy to run a custom migration in case you have specific requirements.
Get a price estimation

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