Freshservice to SpiceCSM
migration service

Trouble-free , no special skill set or coding required. A complete Freshservice to SpiceCSM data migration software.

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The best Freshservice to SpiceCSM tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Just choose what data you need to move and start the transition right away.
Simple transition process
No tech expertise needed. Just choose what data will go to the new system and enjoy the magic happening.
Data structure maintenance
Move your help desk records in full to make sure that no ticket has lost vital customer service information.
Automated tool

Scared that you’ll need advanced skills to move your info? Don’t be as we ensured that our tool simple to use as it can possibly be.

Attach the help desks, choose records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their previous connections untouched.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Security is priority

Information is everything which is why we created a method that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

Data mapping

Select records that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might ever need.

Efficient out-of-the-box solution

In just a few clicks it is possible to select the data arrangement, when it goes, and how.

Our developers took customer experience as a priority and ensured that you will be able to use the system to its fullest.

Good service first

Except producing great customer service, we always aim to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are constantly making great strides to enhance the general experience.


Why you should use Help Desk Migration to migrate data from Freshservice to SpiceCSM

Castle gates

Strong privacy of your information

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right places in SpiceCSM.

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Retained relation between object and people

When migrating your records from Freshservice to SpiceCSM we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshservice to SpiceCSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshservice to SpiceCSM work

  • Get ready

    Register and go to our migration tool.

  • Connect Freshservice

    Select and connect your Freshservice service desk with HDM.

  • Grant the right to access your SpiceCSM account.

  • Outline your business needs

    Let us know what aspects of your migration you need to adjust

  • Have your preferences estimated

    We will investigate your application and send you with a total price and a scope of work.

  • Migrate from Freshservice to SpiceCSM all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your SpiceCSM import

Our team would be more than happy to perform a custom migration if you have particular needs.
Get a price estimation

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