Freshservice to ServiceNow
migration service

Smooth, no special skill set or coding required. A complete Freshservice to ServiceNow data migration instrument.

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Your best tool for Freshservice to ServiceNow data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Just pick the records you need to move and start the transition immediately.
Simple transition process
No tech expertise needed. Just pick what data will go to the new solution and see the magic happening.
Record structure maintenance
Move your help desk data in full to make certain that no ticket is missing essential customer support information.
Automated migration

Afraid that you’ll need special skills to move your customer service data? Don’t be as we ensured that our tool accessible as it can possibly be.

Attach the help desks, select data, click ok, and the migration is ready!

Data maintenance

Your information comes complete, you can take our word.

Every email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind impenetrable walls. Not even all our staff members can access to your passwords or records.

You may be sure that with HDM no data breaches will take place.

You control the process

Take complete control of your information with our internal data mapping solution. Pick what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a couple of clicks you will be able to choose the data arrangement, when it goes, and how.

Our developers took customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a data import service provider, we work to offer the most effective migration tool. Nevertheless, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Freshservice to ServiceNow

Castle gates

Strong privacy of your data

The migration is carried out over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your support service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields, thus letting you be sure that the records end up being in the right places in ServiceNow.

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Retained association between object and people

When migrating your data from Freshservice to ServiceNow we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshservice to ServiceNow

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshservice to ServiceNow work

  • Prepare

    Start by preparing Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from Freshservice to ServiceNow.

  • Fill out the form with requested credentials to allow our data migration tool to access information from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Choose the data you want to migrate and set the ticket fields mapping, so the data could be migrated based upon your needs.

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to ServiceNow everything

    Once everything's tested out, find a quiet time with the minimal load on the support department and begin migrating from Freshservice to ServiceNow.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your ServiceNow import

Our staff would be more than happy to perform a personalized migration in case you have specific requirements.
Get a price estimation

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