Freshservice to SolarWinds Service Desk (Samanage)
migration service
Extremely easy , no special skill set or coding required. A complete Freshservice to SolarWinds Service Desk (Samanage) data migration instrument.
Freshservice to SolarWinds Service Desk (Samanage)
The best Freshservice to SolarWinds Service Desk (Samanage) tool made for you
There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.Save on your time and money
Avoid the system analysis and script development processes. Just choose what data you need to migrate and start the transition when comfortable.Simple transition process
No tech expertise needed. Just pick what data will go to the new system and enjoy the miracle happening.Data structure maintenance
Move your help desk info in full to make sure that no ticket is missing critical customer service information.Automated tool
Worried that you’ll need special skills to move your info? Don’t be as we ensured that our tool accessible as it can possibly be.
Connect the help desks, select data, click ok, and you’re done!
Preserved data links
Starting from the ticket requester to every comment author, all you records will keep their previous connections intact.
You don’t have to worry that some data will be missing and service quality will decrease. Everything will be waiting for you how you left it.
Data safety is paramount
Information is everything which is why we developed a system that will keep your information safe and sound.
Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.
Data mapping
Select information that will be moved by using our built-in data viewer.
From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might actually need.
Step-by-step instructions
If this is your first migration, worry not. Helpful and simplified on-screen prompts will help you set up an accurate data import.
You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.
Great service first
Outside of providing great customer service, we always want to develop our customer service.
As a company, we want you to have the best possible service, which is why we are continuously making great strides to enhance the core experience.
Why you should use Help Desk Migration to migrate data from Freshservice to SolarWinds Service Desk (Samanage)
Strong privacy of your records
The migration is done over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is simple to move your support service to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right places in SolarWinds Service Desk (Samanage).Next
Retained association between object and people
When migrating your records from Freshservice to SolarWinds Service Desk (Samanage) we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from Freshservice to SolarWinds Service Desk (Samanage)
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Freshservice to SolarWinds Service Desk (Samanage) work
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Get ready
Start with creating Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Freshservice to SolarWinds Service Desk (Samanage).
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Link Freshservice
Fill in the form with requested credentials to make it possible for our data migration tool to fetch data from your current help desk.
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Link SolarWinds Service Desk (Samanage)
Do the same action to connect our service with the new help desk and thus make it possible to import the information.
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Select objects
Choose the records you need to migrate and set the ticket fields mapping, so the records could be moved in line with your needs
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Migrate limited amount of data
Try our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to SolarWinds Service Desk (Samanage) everything
Once everything's tested out, determine a quiet time with the minimal load on the support team and start migrating from Freshservice to SolarWinds Service Desk (Samanage).
Your data is in good hands
We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy clients
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a pro perform your SolarWinds Service Desk (Samanage) import
Our team would be more than happy to perform a custom migration in case you have special needs.
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