96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Freshservice to Remedy IT Service Management
migration service

Trouble-free , no special expertise or coding required. A complete Freshservice to Remedy IT Service Management data migration instrument.

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Secure and Reputable
Your passwords along with records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special expertise or knowledge to get started with the migration.
Full & Precise
We've considered all significant peculiarities of different helpdesks to help you accurately and efficiently migrate large amounts of data

Why you should use Help Desk Migration to switch from Freshservice to Remedy IT Service Management

Strong security of your records

The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer care to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right places in Remedy IT Service Management.

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Maintained connectivity between object and people

When migrating your records from Freshservice to Remedy IT Service Management we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Freshservice to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
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In what way does data migration from Freshservice to Remedy IT Service Management work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect Freshservice

    Pick and connect your Freshservice service desk with HDM.

  • Give the right to access your Remedy IT Service Management account.

  • Express your needs

    Let us know exactly what aspects of your migration you want to modify

  • Get your preferences estimated

    We'll analyze your application and send you with a the overall cost and a scope of work.

  • Migrate from Freshservice to Remedy IT Service Management everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.

Check out our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
Start new estimation
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Have any questions?
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Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Remedy IT Service Management import

Our team would be more than happy to run a customized migration if you have specific needs.
Get a price estimation

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Help Desk Migration service


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