Freshservice to Pega Customer Service
migration service

Effortless , no special skill set or programming required. A complete Freshservice to Pega Customer Service data migration instrument.

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Your best tool for Freshservice to Pega Customer Service data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Simply choose the records you need to migrate and set off with the transition right away.
Easy transition process
No specific expertise required. Just pick what data will go to the target system and see the miracle happening.
Record structure maintenance
Transfer your help desk records in full to make certain that no ticket is missing vital customer service details.
Simple and easy procedure

You don’t have to bother about coding or continuously control each piece of info transferred.

Just attach both platforms, tick what you need to take to a new database and let the system deal with the remainder.

From sender information to phone number connection, all you records will keep their initial data structure untouched.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will arrive where you expected.

Security is paramount

You data is key which is why we created a method that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

You control the process

Take complete control of your information with our internal data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press it is possible to choose the data arrangement, when it starts, and in what order.

Our tech engineers considered customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Great service first

Outside of providing great customer support services, we always want to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are constantly putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to migrate data from Freshservice to Pega Customer Service

Castle gates

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up in the right destinations in Pega Customer Service.

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Sustained relation between object and people

When migrating your data from Freshservice to Pega Customer Service we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshservice to Pega Customer Service

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshservice to Pega Customer Service work

  • Prepare

    Register and go to our migration software.

  • Opt and connect your Freshservice support desk with HDM.

  • Give access to your Pega Customer Service account.

  • Explain your business needs

    Let us know exactly what parts of your migration you want to fine-tune

  • Get your preferences estimated

    We will analyze your application and get back to you with a price range and a scope of work.

  • Migrate from Freshservice to Pega Customer Service all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Pega Customer Service import

Our staff would be more than happy to perform a personalized migration in case you have particular needs.
Get a price estimation

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