Freshservice to Manage Engine
migration service

Trouble-free, no special knowledge or programming required. A complete Freshservice to Manage Engine data migration instrument.

More details

The best Freshservice to Manage Engine tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Simply decide on what data you need to transfer and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the target platform and enjoy the wonders happening.
Data completion
Migrate your help desk info in full to ensure that no ticket is missing essential customer service information.
Simple and easy procedure

You don’t have to bother about coding or constantly control each piece of info moved.

Just link your source and target, choose what you want to migrate and allow the tool do the remainder.

Data dependency

Your customer data comes uniteand we mean it.

Every email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind thick walls. Not even all our staff members have access to your credentials or records.

You can be sure that with HDM no data breaches are possible.

You’re in control

Manage your information with our internal data mapper. Select what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and intuitive on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a migration service supplier, we work to offer the best possible migration tool. However, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Freshservice to Manage Engine

Castle gates

Strong security of your records

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department.

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields, thus helping you to be sure that the data end up in the right places in Manage Engine.

Next

Maintained connection between object and people

When migrating your records from Freshservice to Manage Engine we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Freshservice to Manage Engine

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshservice to Manage Engine work

  • Get ready

    Start with setting up Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from Freshservice to Manage Engine.

  • Complete the form with requested credentials to allow our data migration tool to access data from your current help desk.

  • Connect Manage Engine

    Do the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Select the information you need to migrate and set the ticket fields mapping, so the data could be moved based upon your needs.

  • Migrate small amount of data

    Test out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Manage Engine everything

    When everything's tested out, choose a quiet time with the minimal load on the support team and begin migrating from Freshservice to Manage Engine.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Manage Engine import

Our team would be more than happy to run a customized migration in case you have specific demands.
Get a price estimation

Blog Articles You Might Find Useful

How to Get Started with Your Help Desk Migration Project Plan

First-class customer service is that one thing on which the whole business depends. Business owners of both small companies and large enterprises pay attention to…

Outsource Data Migration or Not? — That Is the Question

We’ve been doing data migrations since 2016. Typically, companies tend to look for ways to outsource their data migration needs to someone who is more…

What is and Why You Should Do Data Mapping

If you’ve worked with data at least once in your life, you’ve probably heard about a process called data mapping. A necessary process that will…

Book a Call
cancel
%s
— %s