Freshservice to Magento Mirasvit HelpDesk MX
migration service

Trouble-free , no special expertise or programming required. A complete Freshservice to Magento Mirasvit HelpDesk MX data migration instrument.

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The best Freshservice to Magento Mirasvit HelpDesk MX tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Just choose the records you need to move and start the transition right away.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the new system and see the magic happening.
Data completion
Move your help desk records in full to ensure that no ticket has lost essential customer service details.
Automated tool

Scared that you’ll have to use advanced skills to move your info? Worry not as we ensured that our tool simple to use as possible.

Link the platforms, pick records, click ok, and you’re done!

Intact connections

From sender information to phone number connection, your entire database will keep their initial data structure maintained.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will arrive how you expected.

Security is priority

Information is key which is why we designed a method that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

You’re in control

Take complete control of your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and simplified on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Apart from producing great customer service, we always want to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to improve the general experience.


Why you should use Help Desk Migration to switch from Freshservice to Magento Mirasvit HelpDesk MX

Castle gates

Strong privacy of your information

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the records end up in the right destinations in Magento Mirasvit HelpDesk MX.

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Retained connectivity between object and people

When migrating your records from Freshservice to Magento Mirasvit HelpDesk MX we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshservice to Magento Mirasvit HelpDesk MX

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshservice to Magento Mirasvit HelpDesk MX work

  • Get ready

    Start off by setting up Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Freshservice to Magento Mirasvit HelpDesk MX.

  • Connect Freshservice

    Fill out the form with required credentials to permit our data migration tool to retrieve records from your current help desk.

  • Connect Magento Mirasvit HelpDesk MX

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Select the information you want to migrate and set the ticket fields mapping, so the records could be moved according to your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Magento Mirasvit HelpDesk MX everything

    When everything's tested, choose a quiet time with the minimal load on the support team and begin migrating from Freshservice to Magento Mirasvit HelpDesk MX.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Magento Mirasvit HelpDesk MX import

Our team would be more than happy to run a customized migration if you have specific needs.
Get a price estimation

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