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Freshservice to Magento HelpDesk Ultimate
migration service

Smooth , no special know how or coding required. A complete Freshservice to Magento HelpDesk Ultimate data migration software.

More details

Your best tool for Freshservice to Magento HelpDesk Ultimate data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Just choose the records you need to migrate and set off with the transition immediately.
Simple transition process
No tech expertise needed. Just choose what data will go to the new system and see the miracle happening.
Record structure maintenance
Move your help desk records in full to ensure that no ticket has lost essential customer service details.
Automated migration

Scared that you’ll need advanced skills to move your info? Worry not as we made sure that our tool interface is as easy to use as it can possibly be.

Link the platforms, pick data, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, all you records will keep their previous data structure untouched.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Security is paramount

Information is key which is why we created a system that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

Data mapping

Choose records that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to pick just about everything you might actually need.

Guided migration

If this is your first migration, worry not. Helpful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Apart from providing great customer service, we always want to improve our customer service.

As a company, we want you to have the best possible service, which is why we are continuously making great strides to increase the general experience.


Reasons to use Help Desk Migration to migrate data from Freshservice to Magento HelpDesk Ultimate

Castle gates

Strong privacy of your information

The migration is done over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right destinations in Magento HelpDesk Ultimate.

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Retained connection between object and people

When migrating your data from Freshservice to Magento HelpDesk Ultimate we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshservice to Magento HelpDesk Ultimate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshservice to Magento HelpDesk Ultimate work

  • Prepare

    Start off by setting up Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from Freshservice to Magento HelpDesk Ultimate.

  • Connect Freshservice

    Fill in the form with required credentials to allow our data migration tool to retrieve records from your current help desk.

  • Connect Magento HelpDesk Ultimate

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the records you need to migrate and set the ticket fields mapping, so the data could be transferred based upon your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Magento HelpDesk Ultimate everything

    When everything's tested out, find a quiet time with the minimal load on the support team and start migrating from Freshservice to Magento HelpDesk Ultimate.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
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Let a specialist perform your Magento HelpDesk Ultimate import

Our staff would be more than happy to perform a customized migration if you have specific needs.
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