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Freshservice to LiveChat
migration service

Extremely easy , no special expertise or coding required. A complete Freshservice to LiveChat data migration tool.

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The best Freshservice to LiveChat tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply decide on the records you need to migrate and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target platform and see the miracle happening.
Data completion
Transfer your help desk records in full to ensure that no ticket is missing critical customer service details.
Automated tool

Scared that you’ll need special skills to migrate your info? Worry not as we made sure that our tool simple to use as possible.

Attach the platforms, select data, click ok, and the migration is ready!

Preserved connections

From sender information to phone number connection, all you records will keep their prior connections untouched.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will arrive where you left it.

Security is paramount

You data is everything which is why we created a tool that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

You’re in control

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and intuitive on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Outside of providing great customer support services, we always aim to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly putting so much effort to increase the core experience.


Why you should use Help Desk Migration to switch from Freshservice to LiveChat

Castle gates

Strong safety of your information

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right destinations in LiveChat.

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Sustained relation between object and people

When migrating your records from Freshservice to LiveChat we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshservice to LiveChat

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshservice to LiveChat work

  • Get ready

    Start off by setting up Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from Freshservice to LiveChat.

  • Connect Freshservice

    Fill in the form with requested credentials to permit our data migration tool to fetch information from your current help desk.

  • Connect LiveChat

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the data could be migrated based upon your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to LiveChat all data

    Once everything's validated, determine a quiet time with the least load on the support team and begin migrating from Freshservice to LiveChat.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your LiveChat import

Our team would be more than happy to run a customized migration in case you have special demands.
Get a price estimation

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