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Freshservice to Kapdesk
migration service

Effortless , no special skill set or coding required. A complete Freshservice to Kapdesk data migration tool.

More details

Your best tool for Freshservice to Kapdesk data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Just decide on what data you need to move and set off with the transition when comfortable.
Effortless transition process
No special expertise needed. Just select what data will go to the new platform and enjoy the magic happening.
Record structure maintenance
Migrate your help desk data in full to make certain that no ticket has lost essential customer service information.
Effortless procedure

No need to worry about scripting or constantly watch each piece of info moved.

Just link your source and target, tick what you need to migrate and let the Migration Wizard do the rest for you.

Data maintenance

Your information migrates complete and we mean it.

Every email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our staff members have access to your credentials or other information.

You can rest assured that with HDM no hacker attacks will take place.

You control the process

Take complete control of your customer data with our internal data mapper. Pick what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a few clicks it will be possible to select what goes where, when it starts, and in what order.

Our software considered customer experience as a priority and ensured that it will be possible to use the system to its fullest.

Customer priority

As a data import service provider, we aim to offer the best possible migration tool. However, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Freshservice to Kapdesk

Castle gates

Strong security of your data

The migration is performed over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the records end up in the right places in Kapdesk.

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Maintained connection between object and people

When migrating your data from Freshservice to Kapdesk we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshservice to Kapdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshservice to Kapdesk work

  • Prepare

    Sign up and go to our migration service.

  • Connect Freshservice

    Select and connect your Freshservice service desk with HDM.

  • Connect Kapdesk

    Give access to your Kapdesk account.

  • Describe your business needs

    Let us understand precisely what parts of your migration you need to fine-tune

  • Have your needs estimated

    We'll investigate your case and send you with a price range and a scope of tasks.

  • Migrate from Freshservice to Kapdesk everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Kapdesk import

Our staff would be more than happy to perform a personalized migration if you have specific demands.
Get a price estimation

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