96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Freshservice to Kapdesk
migration service

Effortless , no special skill set or coding required. A complete Freshservice to Kapdesk data migration tool.

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Secure and Safe
Your passwords as well as data are safe with us and will be used for import only.
Quick and Understandable
Help Desk Migration does not require any special experience or knowledge to get started with the migration.
Full & Accurate
We've taken into account all major peculiarities of different helpdesks to help you accurately and efficiently migrate large loads of data

Reasons to use Help Desk Migration to migrate data from Freshservice to Kapdesk

Strong security of your data

The migration is performed over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer care to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the records end up in the right places in Kapdesk.

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Maintained connection between object and people

When migrating your data from Freshservice to Kapdesk we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Freshservice to Kapdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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How does data migration from Freshservice to Kapdesk work

  • Prepare

    Sign up and go to our migration service.

  • Connect Freshservice

    Select and connect your Freshservice service desk with HDM.

  • Connect Kapdesk

    Give access to your Kapdesk account.

  • Describe your business needs

    Let us understand precisely what parts of your migration you need to fine-tune

  • Have your needs estimated

    We'll investigate your case and send you with a price range and a scope of tasks.

  • Migrate from Freshservice to Kapdesk everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.

Check out our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Contact us
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
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What kind of customization do you need?
Please describe your needs as detailed as possible
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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?
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Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Kapdesk import

Our staff would be more than happy to perform a personalized migration if you have specific demands.
Get a price estimation

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Help Desk Migration service


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