Freshservice to Integria IMS
migration service

Effortless , no special expertise or coding required. A complete Freshservice to Integria IMS data migration instrument.

More details

Your best tool for Freshservice to Integria IMS data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Simply decide on the records you need to move and start the transition right away.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the target platform and see the magic happening.
Record completion
Move your help desk records in full to make sure that no ticket is missing essential customer service information.
Automated migration

Scared that you’ll need special skills to migrate your info? Don’t be as we made sure that our tool simple to use as possible.

Link the help desks, pick records, click ok, and you’re done!

Data dependency

Your information comes unite and we mean it.

Every email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind impenetrable walls. Not even all our staff members have access to your credentials or records.

You may be certain with HDM no data breaches will take place.

Record mapping

Select information that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to select anything you might ever need.

Simple & effective

In just a couple of buttons to press it will be possible to choose what goes where, when it goes, and how.

Our tech engineers took customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer priority

As a migration service provider, we work to offer the best possible migration tool. Nevertheless, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Freshservice to Integria IMS

Castle gates

Strong privacy of your information

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the data end up in the right places in Integria IMS.

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Retained connection between object and people

When migrating your data from Freshservice to Integria IMS we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshservice to Integria IMS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshservice to Integria IMS work

  • Prepare

    Register and go to our migration tool.

  • Opt and connect your Freshservice service desk with HDM.

  • Connect Integria IMS

    Grant the right to access your Integria IMS account.

  • Clarify your needs

    Let us understand precisely what parts of your migration you would like to tweak

  • Get your needs estimated

    We'll analyze your case and send you with a price range and a scope of work.

  • Migrate from Freshservice to Integria IMS everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Integria IMS import

Our staff would be more than happy to run a custom migration in case you have specific demands.
Get a price estimation

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