Freshservice to inSided
migration service

Effortless , no special know how or coding required. A complete Freshservice to inSided data migration tool.

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Your best tool for Freshservice to inSided data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Just decide on customer info you need to transfer and start the transition when comfortable.
Easy transition process
No specific expertise needed. Just select what data will go to the new platform and observe the wonders happening.
Record structure maintenance
Transfer your help desk data in full to make certain that no ticket has lost essential customer service details.
Automated migration

Afraid that you’ll need advanced skills to move your info? Worry not as we ensured that our tool accessible as it can possibly be.

Connect the help desks, choose records, click ok, and the migration is ready!

From sender information to phone number connection, your entire database will keep their previous data structure maintained.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will arrive where you expected.

Security is priority

You data is key which is why we designed a tool that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

You control the process

Take complete control of your customer data with our internal data mapping solution. Pick what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a few clicks it will be possible to pick the data arrangement, when it goes, and how.

Our developers took customer experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service first

Except producing great customer support services, we always strive to improve our customer service.

As a team, we want you to experience best possible service, which is why we are continuously putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to migrate data from Freshservice to inSided

Castle gates

Strong safety of your data

The migration is performed over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the records end up in the right destinations in inSided.

Next

When migrating your data from Freshservice to inSided we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshservice to inSided

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshservice to inSided work

  • Prepare

    Sign up and go to our migration tool.

  • Connect Freshservice

    Pick and connect your Freshservice support desk with HDM.

  • Grant the right to access your inSided account.

  • Outline your requirements

    Let us understand precisely what aspects of your migration you need to modify

  • Get your needs estimated

    We shall research your case and send you with a price and a scope of work.

  • Migrate from Freshservice to inSided all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your inSided import

Our staff would be more than happy to perform a personalized migration if you have specific demands.
Get a price estimation

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