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Freshservice to Inmoment Customer Experience (CX)
migration service

Smooth , no special knowledge or programming required. A complete Freshservice to Inmoment Customer Experience (CX) data migration tool.

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Your best tool for Freshservice to Inmoment Customer Experience (CX) data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Just choose the records you need to transfer and start the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just select what data will go to the new system and see the wonders happening.
Record completion
Transfer your help desk data in full to make sure that no ticket has lost essential customer support information.
Automated migration

Afraid that you’ll have to use advanced skills to move your customer service data? Don’t be as we made sure that our tool simple to use as it can possibly be.

Attach the platforms, select data, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, all you records will keep their initial connections intact.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will arrive where you left it.

Security is paramount

Information is everything which is why we developed a method that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

You’re in charge

Take complete control of your information with our in-app data mapper. Select what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, don’t worry. Useful and simplified on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Outside of providing great customer service, we always want to develop our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are continuously putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to switch from Freshservice to Inmoment Customer Experience (CX)

Castle gates

Strong safety of your data

The migration is conducted over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the records end up being in the right places in Inmoment Customer Experience (CX).

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When migrating your data from Freshservice to Inmoment Customer Experience (CX) we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshservice to Inmoment Customer Experience (CX)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshservice to Inmoment Customer Experience (CX) work

  • Prepare

    Sign up and go to our migration software.

  • Connect Freshservice

    Select and link your Freshservice service desk with HDM.

  • Connect Inmoment Customer Experience (CX)

    Grant the right to access your Inmoment Customer Experience (CX) account.

  • Explain your business needs

    Let us know what parts of your migration you want to tweak

  • Have your requirements estimated

    We will research your application and get back to you with a price and a scope of work.

  • Migrate from Freshservice to Inmoment Customer Experience (CX) everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Inmoment Customer Experience (CX) import

Our staff would be more than happy to run a custom migration if you have specific needs.
Get a price estimation

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