Freshservice to Hornbill Service Manager
migration service

Smooth , no special know how or coding required. A complete Freshservice to Hornbill Service Manager data migration tool.

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Your best tool for Freshservice to Hornbill Service Manager data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply choose the records you need to migrate and set off with the transition when comfortable.
Easy transition process
No specific expertise needed. Just select what data will go to the target system and see the miracle happening.
Record structure maintenance
Transfer your help desk records in full to ensure that no ticket is missing critical customer support details.
Easy procedure

No need to worry about scripting or continuously control each record transferred.

Just link your source and target, pick what you want to take to a new database and allow the Migration Wizard deal with the rest for you.

Data maintenance

Your information comes unite , you can take our word.

Each email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind impenetrable walls. Not even all our employees can see your passwords or other information.

You may rest assured that with HDM no data breaches will take place.

Data mapping

Choose data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to select just about everything you might ever need.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and simplified on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a data import service provider, we aim to deliver the most effective migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Freshservice to Hornbill Service Manager

Castle gates

Strong safety of your information

The migration is completed by the machine over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the data end up being in the right destinations in Hornbill Service Manager.

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Sustained connection between object and people

When migrating your data from Freshservice to Hornbill Service Manager we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshservice to Hornbill Service Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshservice to Hornbill Service Manager work

  • Prepare

    Register and go to our migration tool.

  • Choose and link your Freshservice support desk with HDM.

  • Give the right to access your Hornbill Service Manager account.

  • Describe your needs

    Let us understand precisely what parts of your migration you wish to tweak

  • Have your requirements estimated

    We'll research your application and get back to you with a price range and a scope of work.

  • Migrate from Freshservice to Hornbill Service Manager everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Hornbill Service Manager import

Our staff would be more than happy to perform a customized migration in case you have special needs.
Get a price estimation

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