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Freshservice to HelpShift
migration service

Smooth , no special knowledge or programming required. A complete Freshservice to HelpShift data migration instrument.

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Your best tool for Freshservice to HelpShift data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Simply decide on the records you need to move and set off with the transition immediately.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target platform and see the magic happening.
Record completion
Transfer your help desk data in full to make certain that no ticket is missing essential customer support information.
Automated migration

Afraid that you’ll have to use special skills to migrate your customer service data? Don’t be as we ensured that our tool interface accessible as possible.

Attach the platforms, select data, click ok, and the migration is ready!

Preserved connections

From sender information to phone number connection, all you records will keep their previous data structure maintained.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Security is paramount

You data is key which is why we designed a method that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.

Record mapping

Pick information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select anything you might actually need.

Guided migration

If you are new to data migrations, don’t worry. Helpful and insightful on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Outside of providing great customer support services, we always strive to improve our customer service.

As a team, we want you to experience best possible service, which is why we are always making great strides to increase the core experience.


Reasons to use Help Desk Migration to switch from Freshservice to HelpShift

Castle gates

Strong safety of your data

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right places in HelpShift.

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When migrating your data from Freshservice to HelpShift we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshservice to HelpShift

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshservice to HelpShift work

  • Prepare

    Start by preparing Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from Freshservice to HelpShift.

  • Fill out the form with requested credentials to allow our data migration tool to access information from your current help desk.

  • Connect HelpShift

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to HelpShift everything

    Once everything's validated, find a quiet time with the least load on the support department and begin migrating from Freshservice to HelpShift.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your HelpShift import

Our staff would be more than happy to run a personalized migration in case you have specific demands.
Get a price estimation

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