96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Freshservice to HelpShift
migration service

Smooth , no special knowledge or programming required. A complete Freshservice to HelpShift data migration instrument.

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Trustworthy and Safe
Your passwords as well as records are safe with us and will be used for import solely.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to begin the the migration.
Complete & Precise
We've tackled all major peculiarities of various helpdesks to let you accurately and efficiently migrate massive loads of data

Reasons to use Help Desk Migration to switch from Freshservice to HelpShift

Strong safety of your data

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right places in HelpShift.

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When migrating your data from Freshservice to HelpShift we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Freshservice to HelpShift

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

How does data migration from Freshservice to HelpShift work

  • Prepare

    Start by preparing Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from Freshservice to HelpShift.

  • Fill out the form with requested credentials to allow our data migration tool to access information from your current help desk.

  • Connect HelpShift

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to HelpShift everything

    Once everything's validated, find a quiet time with the least load on the support department and begin migrating from Freshservice to HelpShift.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.

Check out our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
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During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Have any questions?
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Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your HelpShift import

Our staff would be more than happy to run a personalized migration in case you have specific demands.
Get a price estimation

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Help Desk Migration service


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