Freshservice to HelpShift
migration service
Smooth , no special knowledge or programming required. A complete Freshservice to HelpShift data migration instrument.
Freshservice to HelpShift
Your best tool for Freshservice to HelpShift data migration
No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.Save on resources
Skip complex data audit and script development processes. Simply decide on the records you need to move and set off with the transition immediately.Easy migration
No specific knowledge or skill required. Just pick what data will go to the target platform and see the magic happening.Record completion
Transfer your help desk data in full to make certain that no ticket is missing essential customer support information.Automated migration
Afraid that you’ll have to use special skills to migrate your customer service data? Don’t be as we ensured that our tool interface accessible as possible.
Attach the platforms, select data, click ok, and the migration is ready!
Preserved connections
From sender information to phone number connection, all you records will keep their previous data structure maintained.
You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you how you left it.
Security is paramount
You data is key which is why we designed a method that will keep your customer records untouched.
Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.
Record mapping
Pick information that will be migrated by using our pre-installed data viewer.
From contacts to tickets to knowledge base solutions, it will be possible to select anything you might actually need.
Guided migration
If you are new to data migrations, don’t worry. Helpful and insightful on-screen prompts will help you set up an accurate data import.
You don’t need to worry that you’ll be confused with terms and tech jargon.
Customer service first
Outside of providing great customer support services, we always strive to improve our customer service.
As a team, we want you to experience best possible service, which is why we are always making great strides to increase the core experience.
Reasons to use Help Desk Migration to switch from Freshservice to HelpShift
Strong safety of your data
The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to migrate your customer service to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right places in HelpShift.Next
Sustained link between object and people
When migrating your data from Freshservice to HelpShift we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Freshservice to HelpShift
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from Freshservice to HelpShift work
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Prepare
Start by preparing Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from Freshservice to HelpShift.
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Link Freshservice
Fill out the form with requested credentials to allow our data migration tool to access information from your current help desk.
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Connect HelpShift
Repeat the same action to connect our service with the new help desk and thereby make it possible to import the records.
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Choose objects
Select the data you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your needs
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Migrate limited amount of data
Test out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
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Migrate to HelpShift everything
Once everything's validated, find a quiet time with the least load on the support department and begin migrating from Freshservice to HelpShift.
Your data is in good hands
We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a specialist run your HelpShift import
Our staff would be more than happy to run a personalized migration in case you have specific demands.
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