Freshservice to Eptica Entreprise Suite
migration service

Trouble-free , no special know how or programming required. A complete Freshservice to Eptica Entreprise Suite data migration tool.

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The best Freshservice to Eptica Entreprise Suite tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just choose what data you need to transfer and set off with the transition immediately.
Effortless transition process
No special expertise required. Just select what data will go to the new system and enjoy the wonders happening.
Data structure maintenance
Migrate your help desk data in full to make certain that no ticket has lost essential customer support information.
Easy procedure

You don’t have to bother about scripting or continuously control each piece of info transferred.

Just link your source and target, choose what you need to migrate and allow the tool deal with the remainder.

Data maintenance

Your customer data migrates complete , you can take our word.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our staff members can access to your credentials or other information.

You can be certain with HDM no hacker attacks will take place.

You control the process

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a few clicks it is possible to select what goes where, when it starts, and in what order.

Our tech engineers considered customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer service as priority

As a data import service supplier, we aim to offer the most effective migration tool. However, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Freshservice to Eptica Entreprise Suite

Castle gates

Strong security of your data

The migration is performed over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the records end up being in the right places in Eptica Entreprise Suite.

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Maintained relation between object and people

When migrating your records from Freshservice to Eptica Entreprise Suite we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshservice to Eptica Entreprise Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshservice to Eptica Entreprise Suite work

  • Get ready

    Sign up and go to our migration software.

  • Connect Freshservice

    Pick and link your Freshservice service desk with HDM.

  • Connect Eptica Entreprise Suite

    Give access to your Eptica Entreprise Suite account.

  • Explain your needs

    Let us understand precisely what aspects of your migration you want to fine-tune

  • Have your preferences estimated

    We shall research your application and get back to you with a price and a scope of work.

  • Migrate from Freshservice to Eptica Entreprise Suite everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Eptica Entreprise Suite import

Our team would be more than happy to perform a personalized migration if you have specific needs.
Get a price estimation

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