Freshservice to eGain Suite
migration service

Extremely easy , no special know how or programming required. A complete Freshservice to eGain Suite data migration instrument.

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The best Freshservice to eGain Suite tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply decide on the records you need to migrate and start the transition when comfortable.
Effortless transition process
No special expertise required. Just pick what data will go to the target platform and see the miracle happening.
Data structure maintenance
Migrate your help desk records in full to make certain that no ticket is missing vital customer support information.
Easy process

You don’t have to bother about coding or constantly control each record transferred.

Just attach both platforms, tick what you need to take to a new database and let the tool deal with the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their initial connections untouched.

You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will be waiting for you where you expected.

Data safety is paramount

You data is everything which is why we created a system that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

Data mapping

Pick information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to select just about everything you might ever need.

Efficient out-of-the-box solution

In only a couple of buttons to press it will be possible to choose what goes where, when it goes, and how.

Our tech engineers took customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Good service first

Outside of providing great customer support services, we always strive to improve our customer service.

As a team, we want you to have the best possible service, which is why we are continuously making great strides to increase the general experience.


Why you should use Help Desk Migration to migrate data from Freshservice to eGain Suite

Castle gates

Strong security of your information

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right places in eGain Suite.

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Maintained relation between object and people

When migrating your records from Freshservice to eGain Suite we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshservice to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshservice to eGain Suite work

  • Get ready

    Register and go to our migration wizard.

  • Choose and link your Freshservice service desk with HDM.

  • Connect eGain Suite

    Grant the right to access your eGain Suite account.

  • Explain your needs

    Let us know what components of your migration you wish to modify

  • Have your preferences estimated

    We'll investigate your case and get back to you with a the overall cost and a scope of work.

  • Migrate from Freshservice to eGain Suite all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your eGain Suite import

Our team would be more than happy to perform a personalized migration in case you have particular demands.
Get a price estimation

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