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Freshservice to CustomerFirst
migration service

Effortless , no special knowledge or programming required. A complete Freshservice to CustomerFirst data migration software.

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Your best tool for Freshservice to CustomerFirst data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and code development processes. Just decide on what data you need to migrate and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the new platform and enjoy the miracle happening.
Record completion
Transfer your help desk info in full to make sure that no ticket is missing critical customer service details.
Easy procedure

You don’t have to bother about scripting or continuously watch each piece of info transferred.

Just attach your source and target, tick what you want to take to a new database and let the tool deal with the remainder.

Data dependency

Your customer info comes complete and we mean it.

Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind impenetrable walls. Not even all our employees have see your passwords or records.

You may rest assured that with HDM no data breaches are possible.

You’re in charge

Take complete control of your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, don’t worry. Useful and insightful on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service supplier, we strive to deliver the best possible migration tool. However, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Freshservice to CustomerFirst

Castle gates

Strong safety of your records

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the records end up in the right destinations in CustomerFirst.

Next

When migrating your data from Freshservice to CustomerFirst we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshservice to CustomerFirst

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshservice to CustomerFirst work

  • Prepare

    Sign-up and go to our migration software.

  • Pick and connect your Freshservice support desk with HDM.

  • Grant the right to access your CustomerFirst account.

  • Detail your requirements

    Let us know what parts of your migration you need to adjust

  • Get your requirements estimated

    We will research your application and send you with a price range and a scope of work.

  • Migrate from Freshservice to CustomerFirst all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your CustomerFirst import

Our staff would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

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