Freshservice to ConnectWise
migration service

Effortless, no special knowledge or coding required. A complete Freshservice to ConnectWise data migration software.

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Your best tool for Freshservice to ConnectWise data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Simply choose customer info you need to move and start the transition right away.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the target system and observe the magic happening.
Record completion
Migrate your help desk records in full to ensure that no ticket has lost essential customer service information.
Automated migration

Scared that you’ll need advanced skills to migrate your info? Don’t be as we ensured that our tool user friendly as possible.

Link the platforms, pick records, click ok, and the migration is ready!

Preserved connections

From sender information to phone number connection, your entire database will keep their previous data structure maintained.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will arrive where you left it.

Security is priority

You data is key which is why we designed a tool that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

You’re in charge

Take complete control of your customer data with our internal data mapping solution. Pick what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Simple & effective

In just a few buttons to press it is possible to pick the data arrangement, when it goes, and in what order.

Our software considered user experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service first

Apart from producing great customer support services, we always aim to develop our customer service.

As a team, we want you to have the best possible service, which is why we are always putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to switch from Freshservice to ConnectWise

Castle gates

Strong security of your information

The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields, thus letting you ensure that the data end up in the right places in ConnectWise.

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Maintained relation between object and people

When migrating your data from Freshservice to ConnectWise we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshservice to ConnectWise

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshservice to ConnectWise work

  • Prepare

    Start off by setting up Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from Freshservice to ConnectWise.

  • Fill out the form with necessary credentials to permit our data migration tool to retrieve records from your current help desk.

  • Connect ConnectWise

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be migrated in line with your needs.

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to ConnectWise all data

    Once everything's tested out, determine a quiet time with the least load on the support team and begin migrating from Freshservice to ConnectWise.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your ConnectWise import

Our staff would be more than happy to run a customized migration if you have specific needs.
Get a price estimation

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