Freshservice to Cention Contact Center
migration service

Effortless , no special skill set or coding required. A complete Freshservice to Cention Contact Center data migration tool.

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Your best tool for Freshservice to Cention Contact Center data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Just pick customer info you need to transfer and start the transition immediately.
Effortless transition process
No special expertise needed. Just select what data will go to the new solution and observe the wonders happening.
Record structure maintenance
Migrate your help desk records in full to make sure that no ticket is missing essential customer support details.
Automated migration

Scared that you’ll need special skills to move your customer service data? Worry not as we ensured that our tool is as easy to use as possible.

Attach the help desks, pick data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their prior data structure untouched.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will arrive where you left it.

Data safety is paramount

Information is key which is why we created a system that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

You control the process

Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Helpful and simplified on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Apart from providing great customer service, we always aim to develop our customer service.

As a company, we want you to have the best possible service, which is why we are continuously putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to migrate data from Freshservice to Cention Contact Center

Castle gates

Strong security of your information

The migration is done over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the records end up being in the right destinations in Cention Contact Center.

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Maintained connectivity between object and people

When migrating your data from Freshservice to Cention Contact Center we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshservice to Cention Contact Center

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshservice to Cention Contact Center work

  • Prepare

    Register and go to our migration service.

  • Pick and link your Freshservice support desk with HDM.

  • Grant access to your Cention Contact Center account.

  • Detail your business needs

    Let us understand precisely what components of your migration you wish to adjust

  • Get your preferences estimated

    We'll investigate your case and send you with a the overall cost and a scope of work.

  • Migrate from Freshservice to Cention Contact Center everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Cention Contact Center import

Our staff would be more than happy to perform a custom migration in case you have specific requirements.
Get a price estimation

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