Freshservice to AzureDesk
migration service

Extremely easy , no special expertise or coding required. A complete Freshservice to AzureDesk data migration instrument.

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The best Freshservice to AzureDesk tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Simply pick the records you need to transfer and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target solution and see the wonders happening.
Data completion
Transfer your help desk records in full to make sure that no ticket is missing critical customer service details.
Easy procedure

No need to worry about scripting or continuously watch each record transferred.

Just attach both platforms, choose what you want to migrate and let the system do the rest for you.

Starting from the ticket requester to every comment author, your entire database will keep their previous data structure untouched.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Data safety is priority

Information is key which is why we created a method that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

Record mapping

Select information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select anything you might ever need.

Step-by-step instructions

If this is your first migration, worry not. Useful and intuitive on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Except producing great customer service, we always strive to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are constantly making great strides to improve the general experience.


Why you should use Help Desk Migration to switch from Freshservice to AzureDesk

Castle gates

Strong safety of your information

The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the data end up in the right destinations in AzureDesk.

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Sustained relation between object and people

When migrating your records from Freshservice to AzureDesk we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshservice to AzureDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshservice to AzureDesk work

  • Get ready

    Register and go to our migration tool.

  • Choose and connect your Freshservice support desk with HDM.

  • Connect AzureDesk

    Give the right to access your AzureDesk account.

  • Express your business needs

    Let us know what components of your migration you would like to adjust

  • Get your preferences estimated

    We will investigate your application and send you with a cost and a scope of work.

  • Migrate from Freshservice to AzureDesk all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your AzureDesk import

Our team would be more than happy to run a custom migration in case you have special requirements.
Get a price estimation

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