Freshservice to Awesome Support
migration service

Smooth , no special skill set or programming required. A complete Freshservice to Awesome Support data migration instrument.

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Your best tool for Freshservice to Awesome Support data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Simply pick what data you need to transfer and start the transition immediately.
Simple transition process
No tech expertise required. Just pick what data will go to the target solution and enjoy the wonders happening.
Record structure maintenance
Move your help desk records in full to make certain that no ticket is missing essential customer service information.
Automated migration

Scared that you’ll have to use special skills to migrate your info? Don’t be as we ensured that our tool accessible as it can possibly be.

Attach the platforms, select data, click ok, and the migration is ready!

Intact connections

From sender information to phone number connection, all you records will keep their initial data structure untouched.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will arrive how you expected.

Security is paramount

You data is key which is why we created a tool that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

You’re in charge

Take complete control of your information with our internal data mapping solution. Choose what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Guided migration

If you are new to data migrations, don’t worry. Helpful and intuitive on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Outside of providing great customer support services, we always aim to improve our customer service.

As a team, we want you to experience best possible service, which is why we are constantly putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from Freshservice to Awesome Support

Castle gates

Strong privacy of your information

The migration is conducted over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up in the right places in Awesome Support.

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Retained association between object and people

When migrating your data from Freshservice to Awesome Support we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshservice to Awesome Support

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshservice to Awesome Support work

  • Prepare

    Start off by preparing Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from Freshservice to Awesome Support.

  • Complete the form with necessary credentials to allow our data migration tool to access information from your current help desk.

  • Connect Awesome Support

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be migrated in line with your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Awesome Support all data

    Once everything's tested out, find a quiet time with the least load on the support staff and begin migrating from Freshservice to Awesome Support.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Awesome Support import

Our staff would be more than happy to perform a personalized migration in case you have specific requirements.
Get a price estimation

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