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Freshservice to AnswerHub
migration service

Extremely easy , no special skill set or coding required. A complete Freshservice to AnswerHub data migration software.

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The best Freshservice to AnswerHub tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply pick the records you need to migrate and set off with the transition when comfortable.
Easy transition process
No specific expertise needed. Just choose what data will go to the target solution and see the miracle happening.
Data structure maintenance
Transfer your help desk info in full to ensure that no ticket is missing essential customer support details.
Automated tool

Worried that you’ll need special skills to migrate your customer service data? Worry not as we made sure that our tool interface is as easy to use as possible.

Connect the platforms, select data, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their initial data structure intact.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will arrive how you left it.

Data safety is paramount

You data is key which is why we developed a method that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

You’re in control

Manage your information with our internal data mapping solution. Select what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Guided migration

If you are new to data migrations, don’t worry. Useful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Outside of providing great customer support services, we always want to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are continuously putting so much effort to improve the core experience.


Why you should use Help Desk Migration to migrate data from Freshservice to AnswerHub

Castle gates

Strong safety of your records

The migration is completed by the machine over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right destinations in AnswerHub.

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Sustained relation between object and people

When migrating your records from Freshservice to AnswerHub we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshservice to AnswerHub

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshservice to AnswerHub work

  • Get ready

    Sign-up and go to our migration service.

  • Choose and link your Freshservice support desk with HDM.

  • Connect AnswerHub

    Give access to your AnswerHub account.

  • Clarify your requirements

    Let us understand precisely what elements of your migration you wish to modify

  • Get your requirements estimated

    We will research your application and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Freshservice to AnswerHub everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your AnswerHub import

Our team would be more than happy to perform a customized migration in case you have specific requirements.
Get a price estimation

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