Freshdesk to VIZOR ServiceDesk
migration service

Smooth , no special expertise or programming required. A complete Freshdesk to VIZOR ServiceDesk data migration tool.

More details

Your best tool for Freshdesk to VIZOR ServiceDesk data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just pick what data you need to transfer and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just select what data will go to the new solution and enjoy the wonders happening.
Record completion
Migrate your help desk data in full to make certain that no ticket has lost critical customer service details.
Effortless process

You don’t have to bother about scripting or continuously watch each record moved.

Just link your source and target, tick what you need to migrate and let the Migration Wizard do the remainder.

Data dependency

Your customer info migrates complete and we mean it.

Each email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our employees have see your credentials or other information.

You may be certain with HDM no data breaches will take place.

Record mapping

Pick data that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select anything you might ever need.

Simple & effective

In only a few clicks you will be able to select what goes where, when it starts, and how.

Our tech engineers took customer experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Customer priority

As a migration service supplier, we aim to deliver the best possible migration tool. However, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Freshdesk to VIZOR ServiceDesk

Castle gates

Strong security of your data

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the records end up in the right destinations in VIZOR ServiceDesk.

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Maintained association between object and people

When migrating your data from Freshdesk to VIZOR ServiceDesk we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to VIZOR ServiceDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshdesk to VIZOR ServiceDesk work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect Freshdesk

    Pick and connect your Freshdesk support desk with HDM.

  • Connect VIZOR ServiceDesk

    Give the right to access your VIZOR ServiceDesk account.

  • Clarify your needs

    Let us know what elements of your migration you would like to fine-tune

  • Have your requirements estimated

    We'll analyze your application and send you with a price range and a scope of tasks.

  • Migrate from Freshdesk to VIZOR ServiceDesk everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your VIZOR ServiceDesk import

Our staff would be more than happy to run a personalized migration if you have special requirements.
Get a price estimation

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