Freshdesk to Vivocha
migration service

Extremely easy , no special knowledge or coding required. A complete Freshdesk to Vivocha data migration software.

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The best Freshdesk to Vivocha tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Simply decide on the records you need to move and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the target platform and see the magic happening.
Data completion
Move your help desk data in full to make sure that no ticket has lost vital customer support information.
Effortless process

No need to worry about coding or continuously control each piece of info moved.

Just link your source and target, pick what you need to migrate and allow the Migration Wizard deal with the rest for you.

Data dependency

Your information migrates unite , you can take our word.

Every email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our team members can access to your passwords or other information.

You may be certain with HDM no data breaches will take place.

You control the process

Manage your customer data with our in-app data mapper. Choose what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Simple & effective

In just a few buttons to press it will be possible to choose the data arrangement, when it starts, and how.

Our tech engineers took customer experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a migration service provider, we strive to propose the most effective migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Freshdesk to Vivocha

Castle gates

Strong privacy of your data

The migration is conducted over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right places in Vivocha.

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Retained connectivity between object and people

When migrating your records from Freshdesk to Vivocha we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to Vivocha

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to Vivocha work

  • Get ready

    Sign up and go to our migration service.

  • Connect Freshdesk

    Choose and link your Freshdesk service desk with HDM.

  • Give the right to access your Vivocha account.

  • Explain your needs

    Let us know exactly what components of your migration you would like to adjust

  • Have your preferences estimated

    We shall analyze your application and get back to you with a cost and a scope of tasks.

  • Migrate from Freshdesk to Vivocha everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Vivocha import

Our team would be more than happy to run a custom migration if you have particular demands.
Get a price estimation

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