Freshdesk to VCC Live
migration service

Trouble-free , no special know how or programming required. A complete Freshdesk to VCC Live data migration tool.

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The best Freshdesk to VCC Live tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply pick customer info you need to move and set off with the transition immediately.
Simple transition process
No tech expertise required. Just select what data will go to the target solution and observe the magic happening.
Data structure maintenance
Move your help desk info in full to make sure that no ticket has lost vital customer support details.
Simple and easy process

No need to worry about coding or constantly control each piece of info moved.

Just attach both platforms, pick what you want to take to a new database and allow the tool deal with the remainder.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will arrive how you expected.

Data safety is paramount

You data is everything which is why we developed a system that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

You’re in control

Manage your information with our internal data mapper. Select what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Guided migration

If this is your first migration, don’t worry. Helpful and insightful on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Outside of providing great customer support services, we always want to improve our customer service.

As a company, we want you to experience best possible service, which is why we are always putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to migrate data from Freshdesk to VCC Live

Castle gates

Strong privacy of your records

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the data end up being in the right destinations in VCC Live.

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Retained connection between object and people

When migrating your records from Freshdesk to VCC Live we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to VCC Live

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to VCC Live work

  • Get ready

    Sign-up and go to our migration software.

  • Connect Freshdesk

    Choose and link your Freshdesk support desk with HDM.

  • Give access to your VCC Live account.

  • Explain your business needs

    Let us know what elements of your migration you wish to modify

  • Have your requirements estimated

    We'll research your case and get back to you with a total price and a scope of tasks.

  • Migrate from Freshdesk to VCC Live all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your VCC Live import

Our team would be more than happy to perform a custom migration if you have particular requirements.
Get a price estimation

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