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Freshdesk to Track-It!
migration service

Extremely easy , no special know how or programming required. A complete Freshdesk to Track-It! data migration instrument.

More details

The best Freshdesk to Track-It! tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Just decide on what data you need to move and start the transition right away.
Effortless transition process
No special expertise required. Just pick what data will go to the new platform and enjoy the magic happening.
Data structure maintenance
Migrate your help desk records in full to make sure that no ticket has lost essential customer support information.
Effortless procedure

No need to worry about coding or continuously watch each record transferred.

Just attach your source and target, pick what you want to migrate and allow the Migration Wizard deal with the remainder.

Data maintenance

Your customer data migrates complete , you can take our word.

Every email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our staff members can access to your credentials or records.

You may be certain with HDM no data breaches are possible.

Data mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to select just about everything you might ever need.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and intuitive on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a data import service supplier, we work to offer the most effective migration tool. However, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Freshdesk to Track-It!

Castle gates

Strong security of your information

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right places in Track-It!.

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When migrating your records from Freshdesk to Track-It! we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to Track-It!

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to Track-It! work

  • Get ready

    Start off by creating Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from Freshdesk to Track-It!.

  • Fill out the form with necessary credentials to permit our data migration tool to fetch data from your current help desk.

  • Connect Track-It!

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the data you want to migrate and set the ticket fields mapping, so the records could be transferred in line with your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Track-It! all data

    When everything's validated, find a quiet time with the least load on the support department and start migrating from Freshdesk to Track-It!.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Track-It! import

Our team would be more than happy to perform a custom migration if you have specific demands.
Get a price estimation

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