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Freshdesk to TicketLab
migration service

Effortless , no special expertise or coding required. A complete Freshdesk to TicketLab data migration instrument.

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Your best tool for Freshdesk to TicketLab data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Just choose customer info you need to migrate and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new system and observe the miracle happening.
Record completion
Migrate your help desk records in full to make certain that no ticket has lost vital customer service information.
Effortless process

You don’t have to bother about coding or constantly control each piece of info transferred.

Just link your source and target, choose what you want to migrate and let the tool deal with the remainder.

Data dependency

Your information migrates complete and we mean it.

Every email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our team members have access to your passwords or other information.

You may be certain with HDM no hacker attacks are possible.

You’re in charge

Manage your customer data with our internal data mapper. Pick what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Helpful and simplified on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service provider, we work to propose the best possible migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Freshdesk to TicketLab

Castle gates

Strong security of your information

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up in the right places in TicketLab.

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Maintained association between object and people

When migrating your data from Freshdesk to TicketLab we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to TicketLab

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshdesk to TicketLab work

  • Prepare

    Register and go to our migration tool.

  • Connect Freshdesk

    Pick and connect your Freshdesk service desk with HDM.

  • Give the right to access your TicketLab account.

  • Clarify your needs

    Let us know exactly what elements of your migration you would like to modify

  • Have your needs estimated

    We'll analyze your case and get back to you with a the overall cost and a scope of work.

  • Migrate from Freshdesk to TicketLab everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your TicketLab import

Our staff would be more than happy to run a personalized migration if you have particular needs.
Get a price estimation

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