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Freshdesk to SysAid
migration service

Effortless , no special knowledge or coding required. A complete Freshdesk to SysAid data migration instrument.

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Your best tool for Freshdesk to SysAid data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Simply choose customer info you need to migrate and start the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the target system and observe the miracle happening.
Record completion
Migrate your help desk records in full to ensure that no ticket is missing vital customer support details.
Easy procedure

No need to worry about scripting or continuously watch each piece of info transferred.

Just link both platforms, choose what you need to migrate and allow the system deal with the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their prior connections untouched.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will arrive where you left it.

Data safety is priority

You data is everything which is why we created a tool that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

You control the process

Manage your customer data with our internal data mapper. Choose what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Simple & effective

In just a couple of buttons to press it is possible to pick the data arrangement, when it goes, and in what order.

Our developers considered customer experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Great service first

Apart from producing great customer support services, we always strive to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are always putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to switch from Freshdesk to SysAid

Castle gates

Strong security of your information

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the data end up being in the right destinations in SysAid.

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Maintained association between object and people

When migrating your data from Freshdesk to SysAid we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to SysAid

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshdesk to SysAid work

  • Prepare

    Start off by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from Freshdesk to SysAid.

  • Connect Freshdesk

    Fill in the form with requested credentials to make it possible for our data migration tool to access records from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be migrated in line with your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to SysAid all data

    When everything's validated, find a quiet time with the least load on the support team and start migrating from Freshdesk to SysAid.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your SysAid import

Our staff would be more than happy to run a customized migration in case you have particular needs.
Get a price estimation

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