96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Freshdesk to Support Desk
migration service

Trouble-free , no special know how or coding required. A complete Freshdesk to Support Desk data migration software.

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Risk-free and Safe
Your passwords along with data are safe with us and will be used for import only.
Effective and Understandable
Help Desk Migration does not require any specialized competencies or knowledge to get started with the migration.
Optimal & Accurate
We've considered all major peculiarities of different helpdesks to help you accurately and efficiently migrate large amounts of information

Why you should use Help Desk Migration to migrate data from Freshdesk to Support Desk

Strong privacy of your data

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right destinations in Support Desk.

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Retained relation between object and people

When migrating your records from Freshdesk to Support Desk we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Freshdesk to Support Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge
96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

Learn more

In what way does data migration from Freshdesk to Support Desk work

  • Get ready

    Sign up and go to our migration service.

  • Connect Freshdesk

    Select and link your Freshdesk support desk with HDM.

  • Connect Support Desk

    Grant the right to access your Support Desk account.

  • Express your requirements

    Let us know what elements of your migration you would like to tweak

  • Have your preferences estimated

    We shall analyze your application and get back to you with a price and a scope of tasks.

  • Migrate from Freshdesk to Support Desk everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Contact us
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
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What kind of customization do you need?
Please describe your needs as detailed as possible
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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?
Talk to an Expert

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Support Desk import

Our team would be more than happy to perform a custom migration if you have particular needs.
Get a price estimation

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Help Desk Migration service


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