Freshdesk to Spiceworks
migration service

Smooth, no special expertise or programming required. A complete Freshdesk to Spiceworks data migration tool.

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Your best tool for Freshdesk to Spiceworks data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just decide on customer info you need to migrate and set off with the transition immediately.
Simple migration
No tech knowledge or skill required. Just select what data will go to the new platform and observe the miracle happening.
Record completion
Move your help desk records in full to make certain that no ticket has lost vital customer service information.
Effortless procedure

You don’t have to bother about coding or continuously control each record transferred.

Just link your source and target, tick what you need to take to a new database and let the system do the remainder.

Data dependency

Your customer info migrates completeand we mean it.

Every email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our team members have access to your passwords or other information.

You can be sure that with HDM no hacker attacks are possible.

Record mapping

Pick data that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick anything you might actually need.

Simple & effective

In only a few clicks it will be possible to pick the data arrangement, when it starts, and in what order.

Our developers considered user experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer priority

As a migration service supplier, we aim to propose the best possible migration tool. Yet, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Freshdesk to Spiceworks

Castle gates

Strong privacy of your information

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields, thus helping you to make sure that the records end up in the right places in Spiceworks.

Next

When migrating your data from Freshdesk to Spiceworks we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to Spiceworks

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshdesk to Spiceworks work

  • Prepare

    Start off by preparing Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from Freshdesk to Spiceworks.

  • Fill in the form with necessary credentials to allow our data migration tool to access records from your current help desk.

  • Connect Spiceworks

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the information you want to migrate and set the ticket fields mapping, so the data could be moved based upon your needs.

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Spiceworks everything

    When everything's validated, find a quiet time with the minimal load on the support staff and start migrating from Freshdesk to Spiceworks.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Spiceworks import

Our staff would be more than happy to run a personalized migration if you have particular demands.
Get a price estimation

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