Freshdesk to SolarWinds MSP Manager
migration service

Trouble-free , no special skill set or programming required. A complete Freshdesk to SolarWinds MSP Manager data migration tool.

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The best Freshdesk to SolarWinds MSP Manager tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply choose the records you need to move and set off with the transition right away.
Effortless transition process
No special expertise required. Just select what data will go to the target system and see the magic happening.
Data structure maintenance
Migrate your help desk data in full to make sure that no ticket is missing critical customer support details.
Easy process

No need to worry about scripting or constantly watch each piece of info transferred.

Just attach both platforms, choose what you want to migrate and let the Migration Wizard do the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their previous connections maintained.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will arrive where you expected.

Data safety is priority

Information is everything which is why we designed a method that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

You’re in control

Manage your customer data with our in-app data mapper. Pick what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Guided migration

If this is your first migration, worry not. Helpful and simplified on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Apart from producing great customer service, we always strive to improve our customer service.

As a company, we want you to have the best possible service, which is why we are continuously putting so much effort to increase the general experience.


Why you should use Help Desk Migration to migrate data from Freshdesk to SolarWinds MSP Manager

Castle gates

Strong security of your data

The migration is carried out over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the data end up being in the right destinations in SolarWinds MSP Manager .

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Maintained relation between object and people

When migrating your records from Freshdesk to SolarWinds MSP Manager we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to SolarWinds MSP Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to SolarWinds MSP Manager work

  • Get ready

    Sign up and go to our migration wizard.

  • Opt and link your Freshdesk support desk with HDM.

  • Give the right to access your SolarWinds MSP Manager account.

  • Express your needs

    Let us know exactly what components of your migration you need to tweak

  • Have your needs estimated

    We will investigate your case and send you with a total price and a scope of work.

  • Migrate from Freshdesk to SolarWinds MSP Manager all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your SolarWinds MSP Manager import

Our team would be more than happy to perform a custom migration in case you have special needs.
Get a price estimation

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