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Freshdesk to SmarterTrack
migration service

Extremely easy , no special knowledge or programming required. A complete Freshdesk to SmarterTrack data migration instrument.

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The best Freshdesk to SmarterTrack tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Just pick customer info you need to move and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the new solution and observe the magic happening.
Data completion
Migrate your help desk info in full to make certain that no ticket is missing critical customer support details.
Automated tool

Worried that you’ll have to use special skills to move your customer service data? Worry not as we made sure that our tool is as easy to use as possible.

Connect the platforms, pick data, click ok, and you’re done!

Intact connections

From sender information to phone number connection, all you records will keep their prior connections maintained.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive where you expected.

Security is paramount

Information is everything which is why we designed a system that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

You’re in control

Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Useful and insightful on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Apart from providing great customer service, we always strive to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are always putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to switch from Freshdesk to SmarterTrack

Castle gates

Strong security of your records

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the records end up being in the right destinations in SmarterTrack.

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Maintained connectivity between object and people

When migrating your records from Freshdesk to SmarterTrack we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to SmarterTrack

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to SmarterTrack work

  • Get ready

    Start with preparing Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from Freshdesk to SmarterTrack.

  • Connect Freshdesk

    Fill out the form with requested credentials to allow our data migration tool to fetch data from your current help desk.

  • Connect SmarterTrack

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Choose the records you want to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to SmarterTrack everything

    Once everything's validated, determine a quiet time with the minimal load on the support team and begin migrating from Freshdesk to SmarterTrack.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your SmarterTrack import

Our team would be more than happy to run a personalized migration in case you have special requirements.
Get a price estimation

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