96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Freshdesk to SmarterTrack
migration service

Extremely easy , no special knowledge or programming required. A complete Freshdesk to SmarterTrack data migration instrument.

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Secure and Reputable
Your passwords along with records are safe with us and will be used for import solely.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to begin the the migration.
Full & Precise
We've handled all significant peculiarities of various helpdesks to let you accurately and efficiently migrate large volumes of information

Why you should use Help Desk Migration to switch from Freshdesk to SmarterTrack

Strong security of your records

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer service to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the records end up being in the right destinations in SmarterTrack.

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Maintained connectivity between object and people

When migrating your records from Freshdesk to SmarterTrack we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Freshdesk to SmarterTrack

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

In what way does data migration from Freshdesk to SmarterTrack work

  • Get ready

    Sign-up and go to our migration wizard.

  • Select and link your Freshdesk support desk with HDM.

  • Connect SmarterTrack

    Grant access to your SmarterTrack account.

  • Clarify your requirements

    Let us understand precisely what parts of your migration you wish to adjust

  • Have your needs estimated

    We'll investigate your application and get back to you with a the overall cost and a scope of work.

  • Migrate from Freshdesk to SmarterTrack all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
Start new estimation
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Have any questions?
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Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your SmarterTrack import

Our team would be more than happy to run a personalized migration in case you have special requirements.
Get a price estimation

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Help Desk Migration service


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