Freshdesk to SmarterTrack
migration service
Extremely easy , no special knowledge or programming required. A complete Freshdesk to SmarterTrack data migration instrument.
Freshdesk to SmarterTrack
The best Freshdesk to SmarterTrack tool made for you
There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.Save on your time and money
Skip complex data audit and script development processes. Just pick customer info you need to move and start the transition immediately.Effortless migration
No special knowledge or skill required. Just pick what data will go to the new solution and observe the magic happening.Data completion
Migrate your help desk info in full to make certain that no ticket is missing critical customer support details.Automated tool
Worried that you’ll have to use special skills to move your customer service data? Worry not as we made sure that our tool is as easy to use as possible.
Connect the platforms, pick data, click ok, and you’re done!
Intact connections
From sender information to phone number connection, all you records will keep their prior connections maintained.
You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive where you expected.
Security is paramount
Information is everything which is why we designed a system that will keep your information untouched.
Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.
You’re in control
Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.
Step-by-step instructions
If this is your first migration, worry not. Useful and insightful on-screen instructions will help you migrate your information accurately.
There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.
Customer service first
Apart from providing great customer service, we always strive to develop our customer service.
As a company, we want you to have the friendly and helpful service, which is why we are always putting so much effort to enhance the general experience.
Why you should use Help Desk Migration to switch from Freshdesk to SmarterTrack
Strong security of your records
The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is easy to migrate your customer service to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard and even custom fields , thus helping you to be sure that the records end up being in the right destinations in SmarterTrack.Next
Maintained connectivity between object and people
When migrating your records from Freshdesk to SmarterTrack we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from Freshdesk to SmarterTrack
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Freshdesk to SmarterTrack work
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Get ready
Start with preparing Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from Freshdesk to SmarterTrack.
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Connect Freshdesk
Fill out the form with requested credentials to allow our data migration tool to fetch data from your current help desk.
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Connect SmarterTrack
Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.
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Select objects
Choose the records you want to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences
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Migrate limited amount of data
Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to SmarterTrack everything
Once everything's validated, determine a quiet time with the minimal load on the support team and begin migrating from Freshdesk to SmarterTrack.
Your data is in good hands
We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy clients
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a pro run your SmarterTrack import
Our team would be more than happy to run a personalized migration in case you have special requirements.
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