Freshdesk to SMART SERVICE DESK ITSM
migration service

Trouble-free , no special knowledge or coding required. A complete Freshdesk to SMART SERVICE DESK ITSM data migration software.

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The best Freshdesk to SMART SERVICE DESK ITSM tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Just choose the records you need to move and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the new system and see the magic happening.
Data completion
Migrate your help desk info in full to make certain that no ticket has lost vital customer support details.
Easy process

You don’t have to bother about scripting or continuously control each piece of info moved.

Just link your source and target, tick what you want to migrate and let the Migration Wizard do the rest for you.

Data dependency

Your information migrates complete , you can take our word.

Each email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our team members can see your credentials or other information.

You can be sure that with HDM no hacker attacks will take place.

You control the process

Take complete control of your information with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Guided migration

If you are new to data migrations, don’t worry. Useful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service provider, we strive to propose the most effective migration tool. Nevertheless, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Freshdesk to SMART SERVICE DESK ITSM

Castle gates

Strong security of your records

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the records end up being in the right destinations in SMART SERVICE DESK ITSM.

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Maintained connection between object and people

When migrating your records from Freshdesk to SMART SERVICE DESK ITSM we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to SMART SERVICE DESK ITSM work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect Freshdesk

    Pick and link your Freshdesk support desk with HDM.

  • Connect SMART SERVICE DESK ITSM

    Give access to your SMART SERVICE DESK ITSM account.

  • Outline your requirements

    Let us know what aspects of your migration you wish to tweak

  • Get your needs estimated

    We will research your application and get back to you with a cost and a scope of tasks.

  • Migrate from Freshdesk to SMART SERVICE DESK ITSM everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your SMART SERVICE DESK ITSM import

Our team would be more than happy to run a personalized migration if you have particular needs.
Get a price estimation

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