Freshdesk to Simple IT Helpdesk
migration service

Effortless , no special knowledge or coding required. A complete Freshdesk to Simple IT Helpdesk data migration tool.

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Your best tool for Freshdesk to Simple IT Helpdesk data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Just pick the records you need to migrate and start the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the new solution and see the miracle happening.
Record completion
Move your help desk records in full to make certain that no ticket is missing critical customer service details.
Simple and easy procedure

No need to worry about scripting or continuously control each piece of info transferred.

Just attach your source and target, choose what you want to migrate and let the Migration Wizard do the rest for you.

Data dependency

Your information comes complete and we mean it.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is behind impenetrable walls. Not even all our employees have see your credentials or records.

You can be certain with HDM no data breaches are possible.

You’re in charge

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Useful and intuitive on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service provider, we aim to deliver the best possible migration tool. Nevertheless, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Freshdesk to Simple IT Helpdesk

Castle gates

Strong privacy of your information

The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right destinations in Simple IT Helpdesk.

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Retained connectivity between object and people

When migrating your data from Freshdesk to Simple IT Helpdesk we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to Simple IT Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshdesk to Simple IT Helpdesk work

  • Prepare

    Register and go to our migration tool.

  • Pick and connect your Freshdesk support desk with HDM.

  • Connect Simple IT Helpdesk

    Grant access to your Simple IT Helpdesk account.

  • Explain your needs

    Let us know exactly what parts of your migration you wish to fine-tune

  • Have your preferences estimated

    We will investigate your application and get back to you with a price and a scope of work.

  • Migrate from Freshdesk to Simple IT Helpdesk all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Simple IT Helpdesk import

Our staff would be more than happy to run a personalized migration in case you have special requirements.
Get a price estimation

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